+61 423 117 775

Terms and Conditions

Last updated: February 2025

These Terms and Conditions (“Terms”) govern your use of this website (the “Site”) and any painting or related services (the “Services”) provided by Prime Painter (“we”, “us”, or “our”). By accessing or using the Site or engaging our Services, you agree to be bound by these Terms. If you do not agree, you should not use the Site or our Services.

1. Use of the Website

You agree to use this Site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Site.

You must not:

  • Use the Site for any fraudulent or unlawful purpose;
  • Attempt to gain unauthorised access to any part of the Site or server;
  • Introduce viruses, malware or other harmful code;
  • Copy, modify, distribute or commercially exploit content from the Site without our consent.

2. Quotes and Estimates

Any quote or estimate provided by us is based on the information available at the time and is generally valid for a limited period, as stated in the quote. We reserve the right to vary or withdraw a quote if:

  • Additional work is requested or required that was not originally specified;
  • Site conditions differ from those described or reasonably expected;
  • Material or labour costs change significantly.

3. Bookings and Cancellations

A booking is considered confirmed when you accept our quote in writing (including by email) or through any online booking form we provide.

If you need to cancel or reschedule:

  • You should notify us as soon as possible.
  • We may charge a cancellation fee if work is cancelled at short notice or after materials have been purchased.

We reserve the right to reschedule or cancel work due to circumstances beyond our control, such as extreme weather, staff illness, or supply issues. We will always aim to provide reasonable notice.

4. Customer Responsibilities

You are responsible for:

  • Providing accurate information about the property and work required;
  • Ensuring reasonable access to the property during agreed times;
  • Securing pets, valuables, and fragile items before work begins;
  • Obtaining any necessary approvals from landlords, body corporate, or councils.

5. Workmanship and Materials

We aim to complete all work with reasonable care and skill, using suitable materials and methods consistent with industry standards.

Unless stated otherwise in writing:

  • Materials remain our property until paid for in full;
  • Colour matching to existing surfaces is done to a reasonable standard, but exact matches may not be possible;
  • Minor imperfections that are not visible under normal lighting and viewing conditions may not be considered defects.

6. Payment Terms

Payment terms will be set out in your quote or invoice. Unless otherwise agreed:

  • Deposits may be required to secure bookings or purchase materials;
  • Final payment is due upon completion of the work;
  • Late payments may incur additional charges or interest.

We reserve the right to suspend or cease work where payments are overdue.

7. Photos and Marketing

With your permission, we may take before-and-after photos of completed work for our portfolio, website, or social media. We will not publish any photos that clearly reveal your address or personal identity without your consent.

8. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with:

  • Your use of the Site;
  • Any delay, interruption, or failure in providing the Services;
  • Minor marks, scuffs, or damage to items that were not removed or protected as advised.

Nothing in these Terms is intended to exclude or limit any rights you may have under applicable consumer laws (for example, under the Australian Consumer Law, if you are in Australia).

9. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for convenience only. We do not control and are not responsible for the content, privacy practices, or terms of any third-party sites. Accessing any third-party site is at your own risk.

10. Intellectual Property

All content on this Site, including text, images, logos, graphics, and layout, is owned by us or licensed to us unless otherwise stated. You may not reproduce, distribute, or use any content for commercial purposes without our prior written permission.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site or our Services, you consent to the handling of your information as described in the Privacy Policy.

12. Changes to These Terms

We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site or our Services after changes are posted constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of Adelaide/Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Prime Painter
Phone: +61 423 117 775
Email: info@primepainter.com.au

This document is a general template and does not constitute legal advice. You may wish to seek independent legal advice to ensure it suits your specific business and local laws.